Terms & Conditions
TERMS AND CONDITIONS OF SALE
By enrolling for or studying on any our courses and/or using any of our websites, you agree to these Terms & Conditions and also the earnings disclaimer information shown below.
•Content of the online course material of this website are for your general information and use only. Access to the files contained within the courses and information must not be shared in any way with a third party. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We do not accept liability for compliance of ingredients or recipes/formulations used within the courses and information provided. Individual countries or international regions can have varying regulations and you should take steps to ensure your products are in compliance with your own geographic location.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. •All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. All materials are copyright of Candle Academy® All Rights Reserved. You promise not to share, sell, publish, copy or otherwise distribute our course materials to any third parties.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Purchasing/Enrolment of Training Courses and Services
These terms and conditions apply to all orders you, the customer (“you”), place with us via this website and constitute the entire and only agreement between us. Please read these terms and conditions carefully before ordering any of the online courses and other services displayed on our website (“Services”).
You should understand that by ordering any of the Services displayed on our website, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our website.
Cancellation and refund policy:
Your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK means that you waive your cancellation right once you have accessed any of your digital content in Candle Academys’ courses.
If you enrol for a package of multiple courses, then we will only refund you if you’ve completed no more than 25% of the first course in your package. Cancellation requests should be made in writing via email.
You will only qualify for a refund if you purchased the course/program using our eCommerce system.
Any students found sharing course material will also automatically be removed from their courses and from any associated course communities with no refund.
Candle Academy trades in British Pounds £ (GBP). If payments are made in foreign currencies, an admin fee may be charged to cover additional costs and admin incurred by Candle Academy.
When you sign up to a payment plan with Candle Academy, you agree to pay your instalments on time as part of the recurring payment plan you have signed up to. Instalments are then deducted automatically from your card or PayPal account on a monthly basis until the full course fees have been paid.
If your payments are made via the payment plan with instalments and you fail to meet your regular payments, we will contact you directly to try to resolve the issue. We want to help you at every opportunity, but your account and course material may be suspended until your payment is made. Please ensure that you stay in contact with us and communicate any difficulties as soon as possible.
Instalment payments generally incur a higher price to reflect the administrative tasks of chasing late payments. We reserve the right to charge a £30 admin fee on top of each instalment payment if payments are missed.
Refunds are not available on instalment payments once you have accessed any of your digital content in Candle Academy courses.
We do not accept any instalment payments by bank transfer.
Use of our Website
Enrolling or booking a course or service
All course material is provided in English. We do not offer translations of the material into other languages.
You can make a course booking with us through this website in relation to the Services sold on our website. We will send you an email acknowledging your order, which will confirm the booking details and details of how to access the purchased Services or the class venue address if you are taking a face to face class. A binding contract will only come into force between us once you have received this acknowledgement email or you access the course information. Enrolment is not considered complete until your payment has been made (either the deposit for instalments or full payment) and has cleared. All bookings are subject to availability and we reserve the right to reject an order for any reason. If we do reject an order, we will inform you as soon as possible.
All descriptions, specifications, advertising, and overview information displayed on our website in relation to the Services or courses are issued or published for the sole purpose of giving an approximate idea of the Services to be provided. They will not form part of the contract between us. The Services delivered may differ in non-material respects from the information provided on our website.
We may make any change to the specification or design of the Services or courses which are required to conform with any applicable safety, statutory or regulatory requirement, or do not materially reduce their quality.
Price of the Services
The price(s) of the Services are displayed on our website at the time you place your order. Unless stated otherwise, all prices stated on our website are exclusive of value added tax.
All prices are subject to change without prior notice.
Our website contains a large number of Services and it is always a possibility that some of the Services listed on our website may be incorrectly priced. We do not liability to supply the Services at the incorrect price, even if we have accepted your order and we will contact you if there are any pricing error.
We must receive payment in full for all the Services you order before your order can be processed. Payment for the Services will be taken through our third party payment provider Stripe or Paypal but you can pay via Direct Bank Transfer on request. Payment will be received by us upon confirmation from such provider or receiving bank, that the transaction has been completed.
No training booking is considered as confirmed until payment has been received.
Cancellation of online courses – Cancellation of courses may be given in writing. The client will be liable for the following costs:-
You may cancel any order for Services (or part thereof) and receive a refund in respect of such at any time before such Services (or part thereof) are accessed. You will not be able to cancel an order for any part of the Online Learning and coaching Services once they have been accessed.
If you do not access the Services during the twelve (12) months following the date on which they were ordered, we reserve the right to cancel the order and withdraw your access to such Services. You will not receive a refund if the order is cancelled as described in this paragraph.
The Services will be deemed to have been “accessed” when the relevant online course is commenced or any associated materials are loaded or viewed by someone utilising your account.
Notifications of cancellations are only valid if given to us in writing and will only be accepted if sent to us via-email, or letter. E-mails are preferred.
Save to the extent permitted by law, we (and any of our companies officers, directors, employees, shareholders, sub-contractors or agents of any of them) exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of the Services.
We do not exclude or attempt to limit in any way our liability:
• for personal injury or death resulting from our negligence;
• for any matter for which it would be illegal for us to exclude or to attempt to exclude our liability; or
• for fraud or fraudulent misrepresentation.
Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.
We will perform and deliver the Services with reasonable care and skill. We do not give any other representation, warranty or undertaking in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes and do not guarantee any specific results from participating in the online learning courses.
We reserve the right to make changes to the advertised course materials at any time. Candle Academy warrants that the Materials will be of satisfactory quality but does not warrant that the Materials will be error free.
Events Outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an “Event Outside Our Control”.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation server failures, software failures, failure of public or private telecoms networks, industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat thereof, war in all forms, fire, flood, storm, or other natural disaster.
Our Right to Vary These Terms We may revise these terms from time to time in the following circumstances: •changes in how we accept payment from you;
•changes in relevant laws and regulatory requirements; or
•any other changes to our operating or delivery processes. Every time you order Services from us, the terms in force at that time will apply to the contract between you and us.
We always try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable even if this means you cannot access the Services during that period.
If any provision within these terms and conditions is held by any competent authority to be invalid or unenforceable (in whole or in part) the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.
These Terms and Conditions shall apply to all contracts for the supply of online courses by Candle Academy to its students.
We reserve the right to change these terms and conditions at any time
Health & Safety – Making candles and related products involves the use of potentially hazardous chemicals, harmless oils, waxes and natural compounds. Chemical reactions and heating take place during the manufacturing process that renders the final products perfectly safe. Whilst these products are not harmful if handled and used correctly, wax and oils are flammable products and adequate precautions must be taken because of the possibility of physical harm if misused.
Candle Academy courses and training sessions involve working with the product types indicated above and whilst Candle Academy educate clients on best practice, correct handling procedures and provide safety and precautionary advice, the client assumes all personal risk and liability for their own welfare.
Disclaimer – Candle Academy cannot be held responsible for any circumstances beyond our control, which affect the course date(s), content(s) or timing(s) including cancellation or re-scheduling. If a course session has to be cancelled, amended or re-scheduled for any reason Candle Academy will make every reasonable effort to make alternative arrangements. Candle Academy cannot be held responsible for any other expenses occurred, such as time off work, travel or hotel expenses in the event of a course or consultancy cancellation. Candle Academy does not accept responsibility for any accidents or misuse of training carried our by any clients whilst on a course or used once they are in any home/office/work/public place/area or arena. Clients carry out their training with our organisation at their own risk.
Candle Academy policy is one of continuous development and we reserve the right to make changes without notice.
By booking a Candle Academy course, the client agrees to take full personal responsibility for any accident/injury that may be sustained whilst attending the workshop, waiving any liability whatsoever from Candle Academy and its partners and indemnifying Candle Academy and/or any of its staff fully against any and all losses that may result from any legal action that may follow any accident or injury sustained whilst participating or following a Candle Academy course or online program. Acceptance of the training by the client indicates acceptance of the above terms and conditions.
Students shall indemnify the Academy against all claims, costs and expenses which arise, directly or indirectly, from the Student’s breach of any of its obligations under this Agreement.
The products and services sold on this web site and mentioned or discussed within the course material are not to be interpreted as a promise or guarantee of potential earnings. Your level of results and the success you achieve from using our information, products/services will entirely depend on the time and dedication you put into the training, program or course, your research, planning, commitment to the program and your existing commitments, general skills, knowledge, business skills, target market, ideas and creativity, the techniques used, your finances, and various other skills.
As these factors differ from individual to individual we cannot guarantee your success or income level achieved from this training or program, nor are we responsible for any of your actions. Any and all statements on this web site, within the course material or in any of our products are entirely intended to express our own opinion of the possible earnings that some people may or have achieved and are they are in no way way intended to be used as your own personal or business figures.
There are a vast number of factors that are important in determining your actual results, and we make no guarantees that you will achieve results similar to ours or anyone else’s. Indeed, we make no guarantees that you will achieve any results from the ideas and techniques contained on our web site or in our products. Please assume that none of these stories included or discussed any examples or testimonials on this site in any way represent the “average” or “typical” customer experience.
As with any product or service, some people will purchase our products but never use them as with many things in life, and you will therefore get no results at all. You should therefore assume that you will obtain no results with this program. We make no guarantees that our product will produce any particular or specific result/s for you. Requests for refunds are subject to the terms and conditions shown.
YOU FULLY AGREE AND UNDERSTAND THAT CANDLE ACADEMY IS NOT RESPONSIBLE FOR YOUR PERSONAL OR BUSINESS SUCCESS OR FAILURE AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER THAT OUR PRODUCTS OR SERVICES WILL PRODUCE ANY PARTICULAR RESULT FOR YOU.
Limitation of liability
Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Academy to Student in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the fees paid by the Student to which the claim relates.
In no event shall the Academy be liable to the Student for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Academy had been made aware of the possibility of the Student incurring such a loss.
Nothing in these Terms and Conditions shall exclude or limit the Academy's liability for death or personal injury resulting from the Academy’s negligence or that of its employees, agents or sub-contractors.
Governing law and jurisdiction
This agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England.
The parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).